Reference

Privacy Policy for Your totobet.net Account

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect and protect information about you.

Data collection & storagePayment & withdrawal verificationAccount security & cookiesYour access & deletion rightsContact us to request changes
Explore the Lobby Read FAQ
totobet.net Privacy Policy for Your totobet.net Account
REACH OUT ANYTIME

How to Contact Us About Your Privacy

You can ask us about your data, request a copy of what we hold, or ask us to delete your account, any time.

Email Support Send your privacy request to [email protected] with your account username and the details of what you want to know. We'll reply with a copy of your data or confirmation of deletion.
Live Chat Open your account on totobet.net, head to Help, and start a chat. Tell the agent you have a privacy question; they'll note your request and pass it to our data team.
Support Hours We respond to privacy requests Monday to Friday, 09:00 to 21:00 Jakarta time. On weekends, requests are queued and answered first thing Monday morning.
HOW WE PROTECT YOU

Data Security, Cookies and Your Account Rights

Your account password is encrypted with industry-standard SSL technology so no one can read it in transit. We store your payment data in a separate, locked system away from game logs.

Encryption & Storage

Payment details are encrypted and stored separately from game history. Only payment processors see your DANA, OVO, GoPay or QRIS data during deposits and withdrawals.

Cookies & Tracking

We use cookies to keep you logged in and to analyse how you use the lobby. You can manage or delete cookies in your browser at any time without losing your account.

Data Retention

Active account data is kept as long as you play. After you close your account, personal data is deleted within 90 days, except where tax or legal requirements apply.

Your Access Rights

You can request a full copy of your data, including deposit history, game logs and account settings. Email [email protected] with your username and we'll send it to you within two business days.

Deletion & Closure

You can close your account anytime via Account Settings or by emailing us. We'll remove your personal data within 90 days unless local law requires us to keep records longer.

Changes to This Policy

If we update this privacy policy, we'll email you and show a notice in your account. You can always review the current version at totobet.net/privacy-policy/.

Frequently Asked Questions About Your Data

Real questions from players in Jakarta and across Indonesia about how we handle account data, deposits and personal information. If you don't see your question here, reach out to [email protected].

No. We never sell or share your personal data with marketing companies, other gaming platforms or third parties for their use. We share payment details only with banks and e-wallet processors (DANA, OVO, GoPay, QRIS) to clear deposits and verify withdrawals where local law permits.

Yes. Email [email protected] with your username and request a data export. We'll send you a complete record of your personal details, payment history, game sessions, wallet activity and login dates within two business days. You can then download it or request a paper copy.

We delete your personal data within 90 days of account closure. Some transaction records may be kept longer where tax or legal requirements apply. You can request immediate deletion of certain data before the 90-day window by emailing us with your username.

Yes. Payment details are encrypted using SSL technology and stored in a separate system locked away from game logs. Payment processors handle the actual transaction; we never store your full card or e-wallet credentials. Your account statement shows only the last four digits of your payment method.

Cookies are small files stored on your device that remember your login and track how you use the lobby. You can delete or disable them in your browser settings anytime. You'll need to log in again on your next visit, but your account data stays safe. Turning off cookies won't affect your ability to play.

You can request deletion of certain data fields, but some information — such as date of birth and payment details — must be kept for account security and regulatory compliance. Contact [email protected] with your request and we'll tell you what can be removed and what we're required to hold.

We record your IP address to detect fraud and verify that you're accessing your account from a location where access is permitted under local law. We don't store precise location data or track your movements outside the site. This information is kept confidential and shared only with our security team and payment processors.

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